When Things Don't Go Your Way.

It's been a crazy week. Heck, it's been a crazy year. Many people I know are quite unsettled. Business is unsettled. The markets are unsettled. A large portion of our electorate voted for the runner-up, a larger portion voted for the president-elect, and an even larger portion stayed home and didn't vote*.

But I'm absolutely sure one of three things will happen — it's going to get better, worse, or stay the same.

What am I telling my clients? Don't freak out and keep your eyes open. See where things are going and act accordingly. But most of all . . . ACT. Don't get mad, don't get too excited, and most of all, don't shut down.

When things don't go your way, we tend to get frustrated, sometimes angry, and we shut down. This happened to me early in my practice when I was approached to provide a massive amount of leadership training to an organization. From a good friend on the inside, it sounded like a 'done-deal'. I have to come in, show my curriculum, and if they like me, it's GOING to happen. A Sure Thing.

Guess what? They LOVED me. Everyone in the room could not get enough of me. They glowed so much, they had me back in to tighten the requirements, collect their input, and deliver a close approximation of what needs to happen.

I presented my proposal with pricing. They took it with a smile — and then — crickets. Nothing for a week — no call, email, text — nothing. I then called them a number of times and finally got my 'friend' who informed me that based on my proposal, curriculum, and pricing, they were totally rethinking their focus. Somehow, they realized that they might be going down the wrong road with their 200 high-potential executives and it's going to take 3-6 months for them to reassess.

Was I frustrated? Absolutely! In fact, I had to call my wife (I love her so much) and vent for 15 minutes. She helped me calm down, put together a cogent plan and MOVE FORWARD. I didn't shut down, I didn't stay angry, and I didn't do anything rash.

In fact, I took my personal curriculum and proposal and I proceeded to present it to many of my other clients. And guess what?

I received twice the amount of business I would've from my recalcitrent client. Go figure.

So when things don't go your way, don't get angry, don't shut down — step back, re-evaluate, and move forward ASAP.

*Based on the electoral college final tallies. Not the pure total vote. I get it.