Why Leaders Can’t Coach.

"All coaching is, is taking a player where he can't take himself." - Bill McCartney When executives coach, they commonly make the mistake of downplaying their role as the boss. Confusion occurs with the associate and coaching fails. To be clear, a boss is the one who holds people accountable for results. A coach helps people increase their skills to achieve the results.

The One Mistake We All Make.

"In looking for people to hire, you look for three qualities: integrity, intelligence, and energy. And if they don't have the first, the other two will kill you." — Warren Buffett

How To Play To Your Team’s Strengths.

Take a moment and reflect about the each person on your team and the skills and strengths they exhibit. Where do they excel? What do they like doing?

How To Reward Your People.

Fact: We don't regularly acknowledge the people who make our career machine run. Everyone who works so hard to make us look good to our clients and management. So here's a little tool to help you remember. It's called R E W A R D S.

It’s Friday The 13th – The Most Popular Posts.

Today I just hit 400 posts on my site. It's especially momentous when it happens on Friday the 13th. (Oh my!) Here are some of my most popular posts over the past three years:

When Someone On Your Team Quits.

It happens all the time. As a manager of people for over 20 years, I learned a lot of basic rules how to hire, onboard, manage, lead, motivate, layoff and sometimes fire my staff. I saw my colleagues consistently fail in just one area — when someone on their team gave their notice to leave. So I have some tips on how to handle it and make it a win-win-win for you, your soon-to-be leaving colleague, and the company.

How To Successfully Change Your Game.

Yesterday, I wrote all about smart leaders in corporate and business change the game every 2-3 years. Today, I promised you HOW they do it. In the movie Fight Club (a male perennial favorite like ‘The Godfather’), the lead character works for an auto company and spouts out a formula they use for deciding whether to recall a model of their car or just let it go on killing people:

5 Tips On How To Treat New Employees.

Whew! After a phlanx of interviewees and resumes, late nights, early mornings and lost lunches, you've just hired that new team member. Now you can sit back and focus back on work. Not so fast. It's important as they're new boss to make this transition period in their life bump- and trouble-free. It will not only behoove you, but will also ensure that your new hire is happy, engaged, enthusiastic, and motivated.

Three Major Mistakes Many C-Level Executives Make.

Look, your job is hard. Probably one of the hardest in your company. But then again, you are the best and most highly decorated/compensated employee too. But you're human and sometimes it hard to lead and execute perfectly. Over the past 10 years of advising C-Level executives, here are three of the more frequent mistakes made in your day-to-day endeavors running the whole 'lemonade stand':

Do You Give Unbelievable Customer Service?

As many of you probably know, I took my family to Walt Disney World over the past two weeks. We had a BALL! In the middle of all the excitement and relaxation, my business mind was constantly going. I am very observant when it comes to viewing high level operational, organizational and customer service processes.