Customers

/Tag:Customers

Good Service vs. Bad Service – A Parable.

Once upon a time there was a coach. He woke up every morning at 4:30 AM and worked until 5 PM.

Some days he worked at his office in Stamford — some days he worked at his home office.

Some days he coached all day long with wonderful clients — some days he was on the road connecting with […]

Are You Crushing It Every Day?

“Love your family, work super hard, live your passion.” – Gary Vaynerchuk, from Crush It!

Great words from Gary in one of my favorite books (I require all of my clients to read). He is spot on with this one.

See how he constructs the quote — Family — Work — Passion. Not the other way around.

Unfortunately, […]

Are You Feeling Guilty At Work?

I’m feeling guilty today. The funny thing is . . . I shouldn’t.

Every Tuesday, like clockwork, I attend my networking/sales team meeting with approximately 50 people.

It’s called BNI (Business Networking International), a worldwide organization where businesspeople meet to learn about their services and deliver hot referrals (CLIENTS) each week. I find it powerful for my […]

5 Easy Ways To Give Great Customer Service.

I ordered new running shoes from Zappos the other day.

If you’ve ever ordered from Zappos — you’ll know they sometimes don’t have the best prices. But they do deliver the best customer service.

When I say “CUSTOMER SERVICE”, it isn’t specific to business owners. If you work in corporate, CUSTOMER SERVICE is critical — you have CUSTOMERS […]

How To Deliver GREAT Customer Service.

What do you do every day to deliver the best customer service to your clients?

13 Simple Tips To Get Highly-Qualified Referrals.

When you run your own business, it’s hard to keep the sales funnel healthy and moving with new referrals, prospect and hopefully, clients!

Most people forget about REFERRALS. Why? 

You hate to ask for things from other people.
You don’t want to come off as someone who NEEDS referrals.
You know it sounds like begging for clients.
And many, many  others.

Bottom line — to run a successful business, you need constant and regular referrals.

To get those . . . YOU NEED TO ASK FOR REFERRALS.

I’ve linked to one of my most requested articles: Get Referrals NOW™ — 13 simple steps to start a referral flood to your business. […]

It’s Time We Value People Over Profits.

I'm talking about fairness.

4 Steps To Dramatically Improve Your Business.

Many business clients ask me how they can review their business and develop a simple marketing plan. There are many great books and gurus out there who will help you do this - unfortunately it takes a lot of time and effort. Not any more.

You Can Be A CEO.

That's right. I'm not kidding. Today . . . This minute . . . This second . . . you can be a CEO. In fact, you always have been a CEO and always will be a CEO. You never realized it.

Run Out & Buy ‘The Thank You Economy’.

Let me state something right off the bat — I love Gary Vaynerchuk. A little secret of mine — when I want to get pumped up for the day or I'm feeling down, I pop in Gary's Crush It audiobook. His enthusiasm, energy, and ideas blow me away every time.