Time to be Columbo at work.
What do you do every day to deliver the best customer service to your clients?
Here are five reasons why you're probably going to be FIRED.
"All coaching is, is taking a player where he can't take himself." - Bill McCartney
When executives coach, they commonly make the mistake of downplaying their role as the boss. Confusion occurs with the associate and coaching fails.
To be clear, a boss is the one who holds people accountable for results. A coach helps people increase their skills to achieve the results.
"To succeed in business, you need to know WHO you work with." Sounds pretty simple and straightforward — but the reality is most people don't subscribe to this tenet.
Many business clients ask me how they can review their business and develop a simple marketing plan. There are many great books and gurus out there who will help you do this - unfortunately it takes a lot of time and effort. Not any more.
I'm late to the blogging game — I started on January 1, 2009. But over the past two years, I've seen my business explode and in the process, I've had more fun, engaged in more powerful discussions, and I'm thinking about business at a higher level.
Why do you think this is happening?
Email sucks. It's a terrible communication platform (no live, two-way communication), messages are sometimes understood the wrong way, they get lost, you turn around and there are 50 new emails in your inbox, and deciding what to do (open, read, file, trash) is a frustrating process.
If you're old like me (I'm 48), you probably remember the old Inbox on your desk where you received actual paper memos. Harkening back to those old times, we only received/wrote 2-3 (no more than five) memos a day. Most business was done face to face or over the phone (where real, live, two-way communication happens).
This morning, I'm speaking in front of 100+ people at the Wilton Library on LinkedIn. Candidly, I'm not a true 'authority' on LinkedIn, but it does help my business, and I'm presenting to business owners about how they can leverage it too.