Clients

/Tag:Clients

You Can Be The Best You Can Be.

I came up with a simple and powerful tool the other day. I was standing in my office in front of a large Post-It notepad sheet with a red sharpie in my hand (red delivers intention!) — and the ideas just flowed. What did I come up with to help you be the best?

To be […]

Podcast: The Art of Positivity.

Running your own business is hard and fraught with daily disappointments — successful businesspeople always have a way of looking on the bright side.

Learn a few tips and techniques to keep your momentum going when things look bleak.

Thanks for Listening! To share your thoughts:
— To leave a note or ask Rich a question, click HERE.
— Share this […]

Podcast: Fighting Small Business Scope-Creep

Are your clients asking for more and more and unwilling to pay for it?

Are they adding tasks and activities to your agreement?

Are they all looking for a free lunch?

Rich & BJ are going to help you diagnose the real issue and show you a number of techniques to keep your clients happy.

Thanks […]

You’re Not Charging Enough For Your Services.

The other day, I came across an old contract when I worked at <confidential> from a famous consultancy called <confidential> in NYC. The contract was signed prior to my employment and after 2 months, I fired the consultancy based on their incompetence with the project. I was amazed with the short and cavalier agreement and […]

Stand Out From The Crowd With The Right Communication Skills.

I’ve invited Erin Ardleigh, President of Dynama Insurance and one of the best professionals I know, to give you a few tips on successful communication in business:

I say “insurance salesperson”…
You think, let me guess, “pushy”, “slick”, “fast talker”. Maybe you think of the stereotypical, unrelenting salesperson, such as Ned Ryerson, the schoolmate turned insurance salesman […]

If You Aren’t Fired With Enthusiasm, You’ll Be Fired With Enthusiasm.

“If you aren’t fired with enthusiasm, you’ll be fired with enthusiasm.” – Vince Lombardi

The funny thing is, it happens ALL the time. And people wonder . . . ‘What Happened?’:

I went to work every day.
I was there on time.
I did what they told me to do.

It’s all about PERCEPTION. I know I’m going to […]

How To Get Everyone To Return Your Calls.

You’re not going to believe this, but I hate the phone.

You would think as a coach and someone who runs a highly successful business, being on the phone all day would be fun, exciting, and powerful. It is for coaching — I get energized! It is for colleagues, friends, and family — we can talk for hours.

It’s […]

Do You REALLY Know What The Problem Is?

John lost his job a few months ago. And for some reason, he has no idea why he was let go instead of someone else. In addition, his interviews are not panning out and he’s getting nervous about his available prospects. The clock is ticking.

Mary is having a hard time communicating with her new team. […]

Good Service vs. Bad Service – A Parable.

Once upon a time there was a coach. He woke up every morning at 4:30 AM and worked until 5 PM.

Some days he worked at his office in Stamford — some days he worked at his home office.

Some days he coached all day long with wonderful clients — some days he was on the road connecting with […]

Is Your Competition Waving As They Pass You?

On with one of my oldest clients this morning and came up with a spot-on analogy about a lot of organizational management today:

Your company is a ship on the open sea and your mission is to navigate and guide it into port.

Your captain (management) wants you to take it in slow and steady, so they hit their schedule perfectly. […]